Returns and Refunds

Sales

• All sales are final. Furniture purchased through Roomii cannot be returned or refunded.

Rentals

• Rentals can only be returned if the furniture is damaged upon arrival.

• Note: Damages caused by third-party delivery services are not covered by Roomii.

• Local rental returns must be scheduled within 24 hours of delivery. Schedule here

• Furniture pickup by Roomii may take between 1 to 3 days.

• Refunds are issued within 24 hours after the owner receives the returned rental item.

• Items shipped outside of Chicago do not qualify for returns.

Disputes

If you’re not satisfied with your rental, we’ll work with you to resolve your issue.

How to handle disputes:

1. Gather evidence: Document issues with photos or videos.

2. Contact us: Submit your dispute request within 24 hours of delivery. Submit here

3. Stay in touch: We’ll guide you through the next steps specific to your situation.